Will we put you in a hotel room if your flight was canceled? No! Go away. Will we give you a refund on a nonrefundable ticket because your granny died unexpectedly? No! Go away. We’re not interested in your sob stories! What part of ‘no refund’ do you not understand?
Michael O’Leary, CEO of Ryanair
No Apologies From the Boss of a No-Frills Airline - The New York Times
